Head of Client Services – £100-£110k +equity +bonus – Event and Experience Agency – B2B specialists – London/WFH

Let’s rip off the band aid and talk about the elephant in the room.

This is not a “manage some accounts and keep clients happy” role.

This is a help run the agency type of gig.

You’ll sit on the Executive Leadership Team. You’ll help shape growth strategy. You’ll influence service line splits across Events, Experiences, Film, Content and Creative.

If you’ve been waiting for that step from senior operator to proper business leader, this is it.

First six months? Sleeves rolled up.

You’ll personally lead their biggest, most important client.

Not from a distance. Not through layers.

You’ll be the senior partner. The strategic voice. The one in the room with C-suite stakeholders. Driving commercial conversations, growth plans and long-term loyalty.

You’ll own the commercial health of the accounts. Forecasting. Margin. Growth. Profitability. The lot.

After that? You build.

Your job is to create a high-performing client function that consistently exceeds growth and margin targets, year on year.

You’ll:

• Design and test growth strategies that actually work
  • Spot commercial opportunities others miss
  • Lead pitch strategy and decide where to invest
  • Partner with marketing to drive ROI-led campaigns
  • Report growth outcomes directly to SLT and Board

You’re not just protecting revenue.

You’re expanding it.

You understand how to deepen services. Increase share of wallet. Enter new sectors. Strengthen positioning. Become the agency of choice.

This role is for you if…

You’re commercially wired.

You’re confident in a boardroom but equally comfortable on-site when it matters.

You build genuine C-suite relationships.

You don’t hide from pressure. You thrive in it.

You’re entrepreneurial. Strategic. Decisive.

You want your insight turned into action.

And you want equity because you want skin in the game.

So, if you care about building something, not just running something, click apply and let’s have confidential chat.

Don’t worry if your CV isn’t up to date, we can deal with that later.

Oh, I also run a £1k recommend a friend scheme, so please feel free to share with your connections.

**Jigsaw Talent Solutions does not discriminate on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. All qualified applicants are actively encouraged to apply**